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General Shipping Conditions

1. General Terms​

  • 1.1 – By using GOLLOG’s cargo shipping services, the sender accepts the terms and conditions set forth herein, as well as the legal and regulatory conditions for transportation.
  • 1.2 - The sender expressly accepts all terms and conditions set forth herein. Additionally, all information required for the correct completion of the Air Waybill or the presentation of the invoice (nota fiscal) and or Electronic Air Waybill Auxiliary Document (DACTE) issued by the carrier shall be provided by the Consignor/Sender or the Consignee/Recipient.
  • 1.3 - The routes used for cargo transportation are exclusively selected and determined by the carrier, there being no pre-set schedules.

2. Responsibilities of Consignor/Sender and/or of the Consignee/Recipient

  • 2.1 - Should the Consignor or Consignee be responsible for picking-up and/or delivering the cargo at a GOLLOG unit, they must make sure the cargo is properly packaged and accompanied by all required Federal, State and Municipal documents.
  • 2.2 - The Air Waybill, also called a CTE (Electronic Bill of Lading – Domestic Shipping) or the AWB (Air Waybill - International Shipping) serves as the air transportation services contract.
  • 2.3 - The Consignor and/or Consignee shall be responsible for the accuracy of the documents required to issue the CTE and/or AWB. Should the documentation be incomplete and/or be incompliant with current legislation, GOLLOG reserves the right to refuse to transport the cargo, as per the terms herein.

3. GOLLOG Shipping Restrictions

  • 3.1 - GOLLOG reserves the right to refuse to transport dangerous goods (explosives, flammable gases, oxidizing substances and organic peroxides, poisonous and infectious substances, radioactive material, corrosives), which may pose a risk and cause harm to its employees, operations and GOL and GOLLOG passengers.

4. Deadlines and conditions

  • 4.1 - Once the shipment arrives at the destination unit, the unit will inform the consignee/recipient that the shipment is available (document the contacted person's name and the date and time of contact on the CTE/AWB); wait 2 (two) days for the shipment to be picked up by the recipient – if the shipment is not picked up within that time frame, the unit where the package originated will be contacted and asked to notify the sender.
  • 4.2 - Should the consignee not respond within 72 hours (3 days), the destination unit writes a “15-day Letter” and sends it as certified mail with a return receipt to the consignee to notify him or her of the pick-up deadline.
  • 4.3 - Should the consignee not respond within 15 (fifteen) days of signing the return receipt, the destination unit shall write another “15-day Letter” and send it as a certified mail with a return receipt to the consignor, notifying him or her of the pick-up deadline for the shipment.
  • 4.4 - If the shipment is not retrieved by the deadline, it shall be considered abandoned and the process set forth by the SAOFF shall come into effect, provided the appropriate documentation is in place and authorization has been granted.

5. Cargo Liability, Insurance and Indemnification

  • 5.1 -
    • As per the applicable legislation for domestic shipments set forth by the Brazilian Aeronautics Code
    • Art 264. The carrier shall not be liable if it is found that:
    • I - The Carrier is not liable if it is found that:
    • II - the destruction, or loss of, or damage to, the cargo resulted from one or more of the following: the nature of or an inherent fault in the cargo; defective packaging of the cargo when done by a person other than the carrier or its agents; an act of war or an armed conflict; or an act of public authority carried out in connection with the cargo.”
    • Article 244. It is presumed that the article was delivered in good condition and according to the transportation and air waybill document if the recipient did not make a complaint upon receiving it.
    • §1º Complaints shall be made as an objection described in the air waybill or via any written communication submitted to the carrier.
    • §2º In the case the cargo is damaged, complaints must be made within 7 (seven) days of the date of receipt.
    • §3º In the case of delay, the complaint must be made within 15 (fifteen) days of the date on which the cargo has been placed at the disposal of the recipient.
    • §4º If no complaint is made, no action can be taken against the carrier except in the case of fraud on its part.
    • §5º In the case of successive carriers or a de facto carrier, the complaint must be addressed to the responsible parties (article 259 and 266).
    • §6º Damage to or loss of imported cargo or cargo in transit through customs will be evaluated according to specific legislation, as per Article 8.
  • 5.2 - Express Cargo – The shipping costs of returned cargo shall only be reimbursed for "Voo Certo" services and when the delivery deadline is not met, provided it is not due to bad weather, an order issued by a public authority or strikes.
  • 5.3 - The Consignor is aware that the indemnity limits established by the Brazilian Aeronautics Code, available at http://www.anac.gov.br/, apply to lost or misplaced cargo covered by an Air Waybill when within Brazilian territory.

6. Retention and Inspection of Cargo

  • 6.1 - GOL is obligated to comply with the cargo security regulations set forth in item 108.125 of the Brazilian Civil Aviation Regulation (RBAC) by physically and electronically inspecting cargo and checking shipping documentation. (I have attached these regulations to the e-mail should you want to include them).
  • 6.2 - By accepting GOL's General Transportation Conditions, the client also accepts that his or her cargo may be inspected both physically and using electronic devices;
  • 6.3 - In order to collect all shipping charges and customs fees or duties pertaining to cargo transportation according to the Brazilian Aeronautics Code, GOL may retain the cargo until all charges are paid in full, regardless of the type of cargo. (Check with the legal department whether this term is enforceable, given that we do not have police or regulatory powers.)

7. Disclaimer

  • 7.1 - GOL strives to make every effort to deliver the cargo for which it is responsible, within the given deadlines. However, it shall not be liable for damages, losses, or delivery failures resulting from:
    • (a) a direct order from an aviation official or by a necessity that could not have been predicted, avoided or prevented;
    • (b) inherent defect or characteristic of the cargo;
    • (c) defective packing of the cargo performed by a person other than the carrier or its agents;
    • (d) an act of war or an armed conflict;
    • (e) an act of public authority carried out in connection with the cargo.

8. Complaints

  • 8.1 - The cargo shall be recognized as delivered in good condition and in accordance with the conditions set forth in the Air Waybill, if the Consignee receives it and, within the deadlines described herein, no complaints are made.
  • 8.2 - Complaints shall be made as an objection described in the air waybill or via any written communication submitted to the carrier;
  • 8.3 - If you have any questions about the terms herein, please contact the Customer Relations Management at 0800 704 0465.
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