Special Boarding

General recommendations

See below some recommendations for the transportation of every type of live animal (AVIH). Do not forget to check the specific rules for the chosen service and the required documentation.

About pet carriers for live animals:

• For your animal’s well-being, the carrier’s internal dimensions must be adequate for the size of the animal and allow the animal to position itself comfortably without injuring itself;
• If the carrier is a rigid carrier, it must be made of fiberglass or stiff plastic and must prevent the animal from escaping. Kennels made of wood, straw or any other materials will not be accepted for transporting animals;
• The carrier must have small lateral openings for air to circulate;
• The carrier must have locking mechanisms that prevent the carrier from accidentally being opened from the inside or the outside;
• The floor of the carrier must be lined with a material that contains or absorbs the animal’s urine and feces, in order to avoid leakage during transportation;
• The carrier must be labeled with the customer’s name, address and phone number;
• The carrier must be completely clean, disinfected and sterilized when GOL receives it, in order to prevent the animal or third parties from contracting any illness;
• We recommend that the animal not be sedated. Additionally, the animal should be clean and healthy;
• The entire front part of the carrier must be closed with a grate or net. The carrier must have ventilation holes only at the upper part of the back and sides. These holes must be at least 2.5 cm (1 inch) in diameter and are meant to allow for the circulation of air.

Required documents

• Note: you must provide the original documents and three photocopies of each document.
• An ID document of the person responsible for the shipment, who may be a family member or legal guardian of the deceased person.
• An ID document of the deceased person, issued by a public security office or another institution with the same legal powers.
• The death certificate issued by a registrar office (cartorio).
• An authorization to remove the human remains issued by a public security office.
• The records of the human remains conservation process (embalming report) generated by a qualified technician and supervised and approved by a physician.
• Exhumation records issued by the institution that provided the exhumation services, signed by a professional qualified in the transportation of exhumed human remains.
• Do you still have questions? Then feel free to call the Gollog Customer Service Center at 0300-101-2001.

Click here to read ANVISA’s Rules for the Transportation of Human Remains from RDC Resolution No. 33, dated July 12, 2011.

Before boarding

• Perishable goods may only be shipped if their expiration date is at least 48 hours from the time of boarding and that expiration date is documented on company letterhead.
• In accordance with the regulations of the Brazilian National Aviation Agency (ANAC), Gollog inspects the content of shipments to ensure good packaging conditions.
• Do you still have questions? Then feel free to call the Gollog Customer Service Center at 0300-101-2001.

• Perishable goods that require temperature control, such as frozen fish, crustaceans and other kinds of seafood, must be packaged in leak-proof packaging that will not open accidentally and will not emit odors from its contents.
• The products inside must also be wrapped in leak-proof plastic bags.
• The ice used to preserve seafood must be transported in separate plastic bags or be in the form of gel ice packs.
• Should Gollog consider the packaging inappropriate or determine that it may pose a risk to the vehicle or other cargo, it may decline to transport the cargo.
• The following documents are required for shipping cargo: the item's receipt (nota fiscal) and a health certificate issued by the Secretary of Agriculture.

Do you still have questions? Then feel free to call the Gollog Customer Service Center at 0300-101-2001.

Learn about the 9 hazardous materials classes:

• Class 1 – Explosives
• Class 2 – Gases
• Class 3 – Flammable liquids
• Class 4 – Flammable solids
• Class 5 - Oxidizing substances and organic peroxides
• Class 6 - Toxic and infectious substances
• Class 7 – Radioactive materials
• Class 8 - Corrosives
• Class 9 - Miscellaneous Products or Substances

Valuable cargo that cannot be shipped:

• Gold (refined or otherwise) and items that are made of or contain gold
• Platinum, metals containing platinum (such as ruthenium and osmium) and items that are made of or contain platinum
• Silver, metals that contain silver and items that are made of or contain silver.
• Titles and title certificates, checks, travelers checks, cash withdrawals and cashier checks
• Lottery tickets, promissory notes and bearer bonds
• Stamps and postal money orders
• Insurance policies, instruments or contracts (negotiable or not) that represent money, objects of art, collections, sculptures and paintings, bank or telephone cards
• Pawn receipts, codes representing a portion of a lottery ticket and codes representing a pawned item
• Precious and semiprecious stones, jewelry containing diamonds, rubies, emeralds, sapphires, opals and natural or cultivated pearls
• Cash
• Transportation tickets, meal tickets and food stamps